Seriously, for every delay they should give you a speed-up!

But if the delay is due to unforeseen extreme weather conditions I have mercy with the train company. I that case they should, instead of announcing a computerized “sorry”, play a song similar to “everywhere you go, always take the weather with you!” or “I’m singing in the rain …”.

Coming back to your case: Maybe the railway employee was so ashamed by the huge delay that he feared to announce it, so he mimicked a computer voice …
What about the day when you can’t distinguish computer voices from natural voices? Will that be the day when you stop accepting apologies from station sound systems?

Still, I think manging the railway system of a whole country is really a tremendous task. They should have train system management simulators at every station where angry customers are given the chance to do better - obviously they all will fail. But it is true that some countries do better than others!